promega customer service


3R `j[~ : w! Tecan is a leading player in the health care supply industry that specializes in the development, production, and distribution of solutions enabling the discovery of pharmaceutical substances, as well as for genomics, proteomics, and diagnostics. Working familiarity with ERP software. For comparison, the title customer service representative at Promega earns $33,228 per year. Your success is important to us. Based on 130 job boards, duplications excluded, Compliance Program Manager, Usona Institute. JOB OBJECTIVE: Pull products from inventory, assemble flat stock to create boxfolds, As part of our Global Customer Service team, your day will encompass a variety of tasks including communicating with customers via phone/email/chats to answer. 1. The company's 1200 products enable scientists worldwide to advance their knowledge in genomics, proteomics and cellular analysis, molecular diagnostics and human identification. Prepare export paperwork and documentation.

By creating an account, you confirm that you accept the. Process EDI (Electronic Data Interchange) and other electronic orders received from our customer. Our Technical Scientists are ready to provide guidance at every step of your project. Privacy Policy See all Customer Service salaries to learn how this stacks up in the market. Check out the latest Promega Jobs. Participate in corporate cross-functional teams by providing customer feedback and reporting product related information to help with new product development and marketing campaign activities. There was an issue creating your account. Attend meetings and seminars, and support Promega Marketing and Sales by presenting technical application seminars, assisting with tradeshow activities and related. We are not an agent or representative of any employer. Excellent verbal and written communication skills. 9 days sick. There was an issue logging into your account. JOB OBJECTIVE: Provide outstanding customer support to all internal and external customers worldwide. Ensure timely and efficient service to our customers, and build relationships with customers by providing value-added service. Founded in 1978, the company is headquartered in Madison, WI., USA with branches in 10 countries and 54 global distributors. 2. The average salary for a Customer Service is $36,025 per year in United States, which is 1% lower than the average Promega salary of $36,597 per year for this job. For example, we may use these cookies to remember your language preferences. 2. Employer matches up to 3%. A typical sharepoint architect salary at Promega is $142,977 per year. The complete integrated system will be designed to address unmet customer requirements to allow on-the-fly batch size and automated reagent scaling depending on sample volume. Yes, the pay is good at Promega. You are proactive, take initiative and have the ability to stay organized. Customers will be able to purify genomic DNA using the MagneSil purification protocol from fresh, refrigerated or frozen whole blood samples. 21 0 obj <>stream We are proud to be an Equal Opportunity Employer, and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected class. Check your inbox to complete email verification. 3. 7am6pm CST MondayFriday. Partner with European sales staff to answer questions regarding Promega instruments.

Provide global support to internal and external contacts. Which smart sample prep solution best fits your application. Get in touch with a nearby distributor or sales representative. We work hard to develop and maintain award-winning buildings and, YOUR ROLE: You will assist our busy metrology team by performing high volume equipment calibrations on a various types of equipment and provide analytical, JOB OBJECTIVE: The Manager, Quality Assurance API is responsible for providing the direction and leadership for quality assurance processes for product, JOB OBJECTIVE: The Director, Quality Assurance is responsible for the strategic development and execution of Usonas quality assurance program including all. Customer service skills with a dedication to customer support. matthias lindner xing Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Provide technical advice, troubleshoot, and provide product recommendations and solutions. Each application will be optimized to provide a validated solution that generates proven results.The first solution, co-developed by both companies, will provide a fully automated platform suitable for purifying genomic DNA from large-volume samples of whole blood (3-10 ml). Terms and Conditions Continuous use of headset and computer equipment simultaneously. To create our salary estimates, Zippia starts with data published in publicly available sources such as the U.S. Bureau of Labor Statistics (BLS), Foreign Labor Certification Data Center (FLC). To apply for this job please visit careers-promega.icims.com. We use these cookies to ensure our site functions securely and properly; they are necessary for our services to function and cannot be switched off in our systems. See if they're hiring! Check out the latest Customer Service Jobs or see Customer Service Salaries at other companies. 3. A minimum of 2 years Customer Service experience. Monitor, follow up and resolve open orders. Please try again or contact Customer Service. The starting salary at Promega is $47,000 per year, or $38.46 per hour. $O./ 'z8WG x 0YA@$/7z HeOOT _lN:K"N3"$F/JPrb[}Qd[Sl1x{#bG\NoX3I[ql2 $8xtr p/8pCfq.Knjm{r28?. Our customer and technical support experts are here to help! After that, you will need to contact Customer Service to unlock your account. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. This is a part-time position with flexible hours - around 10-15/per week. endstream endobj 15 0 obj <>stream hwTTwz0z.0. 4. Ithaca, NY 14850, Using Diverse Suppliers on Sponsored Projects, Chemicals, Compounds, and Related Supplies, Networking Equipment, Servers, and Workstations, Copier Equipment and Maintenance Purchases, Electronic Components and Semi-Conductors, Express Mail and Package Delivery Service, Furniture, Furnishings, and Furniture Repair, Lab and Scientific Equipment and Supplies, Maintenance, Repairs, and Operations (MRO), Medical and Pharmaceutical Equipment and Supplies, 601-629: Purchases with Special Procedures. JOB OBJECTIVE: Responsible for processing of TRS inquiries, quotations, orders, and related documentation. Some of these cookies are essential for our website to work. The collaboration will combine the new MagneSil Blood Genomic DNA, Large Volume system from Promega with Tecans Freedom EVO platform. )L^6 g,qm"[Z[Z~Q7%" The data presented on this page does not represent the view of Promega and its employees or that of Zippia. Agreement will enable fully automated, rapid purification of genomic DNA from large-volume blood samplesZurich, Switzerland 23 September 2004 Tecan, a leading player in the health care supply industry, and Promega Corporation (Madison WI, USA) an innovative provider of solutions to the life sciences, today announced a non-exclusive agreement to jointly develop, promote and market genomic DNA purification applications on Tecans state-of-the-art automated liquid handling platforms. A verification email has been sent to the primary email address associated with your account. Must possess a valid drivers license and Passport. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Strong oral and written communication skills with proven ability to communicate problems and issues in a clear and concise manner. Can write instructions and reports. Please try again or contact Customer Service. 2. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. You will be busy! promega Ability to learn quickly and multitask with interruptions. %%EOF Ability to lift and move packages weighing up to 23kg required. Your input helps Glassdoor refine our pay estimates over time. You will be responsible for timely completion of preventive maintenance, We are an experienced team of innovative protein engineers using molecular evolution to create new enzymes serving life science reagent needs for basic research, YOUR EXPERIENCE: We are looking for someone with a scientific background and quality experience that includes working knowledge and direct application. There was an issue verifying your email address. None of the information on this page has been provided or approved by Promega. hDA There was an issue sending the verification email. It has done it all since 1978 with a firm commitment to long-term business models that safeguard the environment, inspire and develop the people as individuals, contribute to the well-being and progress of the communities, and deepen the customer relationships. Our Tech Serv Scientists have expertise in a broad range of techniques, research areas and model systems with an average of 10 years of bench experience. Embracing and being open to incorporating Promegas 6 Emotional & Social Intelligence (ESI) core principles in daily work. The salaries at Caliper Life Sciences average $85,002 per year, and the salaries at Sanofi Genzyme come in at $83,798 per year. hbbd``b` Ability to wear safety equipment and follow safety guidelines while in the laboratory. This content is available also in other languages. Competitors of Promega include Bio-Rad Laboratories, Caliper Life Sciences, and Sanofi Genzyme. Provide service to domestic customers by processing sales orders, providing order confirmation, tracking information and answering related questions, within a timely manner. To protect your privacy, your account will be locked after 6 failed attempts. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Setup new hires, transfers and termed employees. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Solicit sales of new or additional services or products. The sales department also pays well, with an. However, there's a significant range between what the company pays the top 10 percent and the bottom 10 percent of earners. For others, we wont set them unless you accept them.

: +41 (0)44 922 81 11Fax: +41 (0)44 922 82 81e-mail: cornelia.kegele@tecan.comInternet: www.tecan.com, Dan KephartGlobal Applications and Technology Integration ManagerTel: +1 608 274 4330Fax: +1 608 277 2516E-mail: Daniel.kephart@promega.comInternet: www.promega.com. In addition, ability to learn and use new programs as needed. High School diploma or proven work experience that ensures you are ready to be successful in this role. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. Here are links to popular technical resources: Looking for something else? We and our advertising partners use these cookies to deliver advertisements, to make them more relevant and meaningful to you, and to track the efficiency of our advertising campaigns, both on our services and on other websites and social media. JOB OBJECTIVE:Provide onsite and virtual support and training to customers in collaboration with European Sales staff and Field Support Engineers. average salary for a Customer Service is $36,025 per year in United States. Financial details were not disclosed.Disclaimer: Tecans Freedom EVO platform combined with the new Promega MagneSil Blood Genomic DNA, Large Volume system will be developed for general laboratory use only. 5. Tecan is a leading provider of powerful modular platforms for liquid handling and robotics. The Facilities Department is a team within the larger Manufacturing Operations organization. (uBz ^>#.W y7/ This estimate is based upon 1 Promega Customer Service salary report(s) provided by employees or estimated based upon statistical methods. The collaboration will involve the sequential development of further automated solutions for Promega reagents in several application areas.Promega provides a wide range of products for applications in the life science laboratory. In 2003, Tecan achieved sales of CHF 311.6 million (USD 230.8 million; EUR 205.0 million). Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. JOB OBJECTIVE: The Corporate Advisor, Custom Solutions will serve as the liaison between our internal and external clients with a focus on custom sales. Coordination and maintenance of master data analysis. Ability and willingness to maintain a travel schedule up to 65%, occasionally on short notice. Promega may also be known as or be related to Biotec, Promega and Promega Corporation. Ask us technical questions about all 3500+ Promega products, from product choice, to product use, to understanding your results. Please request another reset link. Minimum 3 years at the bench lab experience and proven knowledge and understanding of core applications in molecular biology, cell biology, protein biochemistry or related in a life science area or clinical setting. Zippia gives an in-depth look into the details of Promega, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Promega. Ability to move from workstation to other areas of the building and throughout the campus. Understands and complies with ethical, legal and regulatory requirements applicable to our business. Customer Service salaries at Promega can range from $34,953-$38,371. ~@Dqw0$!3` 2. JOB OBJECTIVE: To ensure timely receipt, safe and efficient recording, handling and Receiving of materials throughout Promegas Madison campus warehouses. 1 week personal. Ability to discuss fundamentals, principles and technical theory of experimental design, techniques, and results in a concise and professional manner. That works out to $38.46 per hour at Promega, compared to $23 per hour at . Geographic location can impact the pay for employees at Promega as well. Now Through August 31st save 20% on select QuantiFluor Dyes! The wages at Bio-Rad Laboratories average higher than the other similar companies, where the median salary is $96,496 per year. Ability to deliver technical presentations, seminars and support materials for demonstrations and general product support. The purified genomic DNA will be ready to use for a variety of downstream applications. We use these cookies to remember your settings and preferences. 13. The Freedom EVO series of automated platforms offer outstanding flexibility through its modular architecture as well as full compliance with the latest regulatory requirements.Jan Timmers, Executive Vice President Marketing at Tecan, remarked: We are extremely pleased to be working closely with Promega on this alliance. Check to ensure that appropriate changes were made to resolve customers' problems. Indeed ranks Job Ads based on a combination of compensation paid by employers to Indeed and relevance, such as your search terms and other activity on Indeed. Identify and report any operational complaints per Promegas Complaint Handling Procedures. $E}kyhyRm333: }=#ve Partner with local Technical Services to report customer feedback, report incidents and to collaborate to address customer inquiries.

With the new system, customers will have access from one source to a new fully automated application for purifying genomic DNA from large-volume blood samples. Computer experience using programs including, but not limited to, Windows, Word, Excel, GeneMapper/GeneMarker and others. The primary duty is to conduct Maxwell RSC, Spectrum CCE, Tecan HSM, and MaxPrep instrument and application trainings in the customer laboratory and virtually while being recognized as the technical product expert for the above instruments and related applications. The department you work in can have an impact on your salary as well. Promega pays $80,000 per year on average compared to 454 Life Sciences which pays $47,377. Work cooperatively with Promega Sales, Field Support Engineers, Scientific Applications, Technical Services and Scientific Business Units to coordinate and schedule onsite demonstrations, customer trainings, and actively provide feedback regarding customer requirements, demo success, and general product/instrument improvements. Please check your network settings and try again. 12. These products allow scientists worldwide to advance their knowledge in genomics, proteomics and cellular analysis, as well as molecular diagnostics and human identification. Note: You will not be able to access your account until your email is verified. document.write(new Date().getFullYear());, Tecan Trading AG, Switzerland, all rights reserved. A password reset email has been sent to the primary email address associated with your account. Both companies will co-promote the solutions arising from the collaboration.

We can provide specialized support for GloMax Systems, and automated instrument solutions. Must be able to work in an office setting with a structured, team environment. tqX)I)B>== 9. There was an issue resetting your password. Automated genomic DNA purification will be done using a simple, flexible, and scalable automated procedure that purifies genomic DNA directly from blood collection vessels. Promega Corporation is a leader in providing innovative solutions and technical support to the life sciences industry. A verified email address is required to access the full functionality of your Promega.com account. Provide assistance to customers by answering questions and troubleshooting issues. The higher paying positions at Promega include sharepoint architect, sap project manager, lead programmer, and senior scientist. 9. 377 Pine Tree Road, East Hill Plaza hb```e``g```\ Create and maintain time sensitive export documents to meet US Export regulations. Founded in Switzerland in 1980, the company has manufacturing, research and development sites in both North America and Europe and maintains a sales and service network in 52 countries. They are usually only set in response to actions made by you which amount to a request for services, such as logging in, using a shopping cart or filling in forms. We are proud to be an Equal Opportunity Employer, and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected class. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. 2022 Promega Corporation. YOUR ROLE: The Controlled Substance Program Manager is responsible for the implementation of Promega's emerging Controlled Substance program to ensure compliant. Coordinate logistics with other departments and freight forwarders. As part of the Facilities Team, there will be a lot of equipment to maintain and repair. Position will require excellent time management skills to cover all duties and job-related responsibilities. Understanding of appropriate biosafety techniques. Conduct Promega standard instrument trainings (Maxwell Instruments and Reagents, Tecan HSM, Spectrum CCE and MaxPrep) at the customer laboratory while being recognized as the technical product expert for the instrument and related applications. This job was posted on Fri Mar 04 2022 and expired on Tue Mar 15 2022. As a world leader in DNA purification technologies, Promega expertise and global recognition in this market will play a key role in the successful development of this collaboration. He added: The powerful combination of Tecans Freedom EVO platforms with Promega DNA purification kits means that we will be able to meet the needs of those customers looking to isolate genomic DNA from larger sample volumes of blood at higher throughput.Dr. 7. Work cooperatively with the Instrument Service team to communicate and record completed application training on Promega instrumentation. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. Support other hardware installations as needed. Field Demo and Customer Training related duties: SPECIFIC JOB-RELATED SKILLS AND RESPONSIBILITIES: Diversity is important at Promega. Qf Ml@DEHb!(`HPb0dFJ|yygs{. Promega pays the highest-paid employees over $135,000 a year, while the lowest-paid employees are paid less than $47,000. Handle customer service needs after the shipment such as credits, debits, proof of deliveries, replacements, returns, etc. It works side-by-side with the partners in academic, industrial, and government institutions to bring the best minds to bear on the toughest questions, from simple cloning vectors used to address fundamental questions in biology to bioluminescent assays, it certainly helps to monitor food safety. Diversity is important at Promega. The organizational functions at Promega that pay the least are warehouse and administrative. 10. The Product Manager has ability to run a product, JOB OBJECTIVE: The Compliance Program Manager is responsible for developing and maintaining a compliance program including strategies and activities in accordance with relevant regulatory and legal, JOB OBJECTIVE: This engineering role will work with R&D, Project Management, QA/RA and Manufacturing to improve the design of our instruments for manufacturability and serviceability, own the, JOB OBJECTIVE: Develop, plan, communicate, execute, and monitor worldwide commercialization strategies (short and long-term) and marketing tactics for the Academic Government Strategic Business Unit. Acts with kindness, curiosity and respect for others. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Please try again or contact Customer Service. hw6TH/*234R0 BsK#]= 01 s=s \ ) There is nothing wrong with it. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

We use these cookies to collect information about how you interact with our services and to help us measure and improve them. Ability to work in areas of limited space and to sit for extended periods of time. Please try again or contact Customer Service. %PDF-1.5 %

The system will be designed to address unmet large volume purification needs by combining a robust chemistry with flexible automation. Cornelia KegeleManagerMarketing Communications and BrandingTel. 16. Ability to stand for extended periods of time. There was an error processing your request. Ability to use standard laboratory equipment. Please try again or contact Customer Service. endstream endobj startxref Assist team members to accomplish tasks and meet customer requirements. Support the project management team in setting up and closing projects within our systems and processes.

We use cookies and similar technologies to make our website work, run analytics, improve our website, and show you personalized content and advertising. 4. There is so much we can help you withjust ask! Experience with handling biological samples, some of which may be potentially infectious samples. Gary Tarpley, Vice President for Research and Development, Promega Corporation, commented: This alliance brings together two companies with a strong track record in delivering innovative solutions to the life sciences. There was an issue with the password reset process. endstream endobj 11 0 obj <> endobj 12 0 obj <> endobj 13 0 obj <>stream

Create, review and update customer account information. How accurate does $34,953 - $38,371 look to you? EmailUs:techserv@promega.com You have successfully reset your password. Our proprietary kits for DNA purification coupled with Tecans expertise in automation will deliver fast, reliable and easy-to-use solutions for our customers. Promega Corporation collaborates with scientists and researchers all around the world to develop and improve technologies and apparatus. Like the other cookies we use, strictly necessary cookies may be either first-party cookies or third - party cookies. 0 You are someone that enjoys learning new things, talking with people and has a passion for customer service. 2800 Woods Hollow RoadMadison, WI, 53711and others. 8. Strong organizational skills and time management. Your password reset link has expired. Process international orders from branches, distributors and direct customers from inquiries to paid invoice. Our data shows that different departments at Promega pay different salaries. First year. Communicate with customers and staff via telephone, email and in person. Demonstrated ability to efficiently use Microsoft Office products. Based on our data, Promega employees in San Luis Obispo, CA and Madison, WI get paid the most. Annual sales exceed $165 million. Legal and Trademarks Determine charges for services requested, collect deposits or payments, or arrange for billing. To find out more about cookies and how to manage cookies, read our Cookie Policy. Our records indicate that this email address is already registered. Benefits specialists are very helpful., 2 weeks vacation. You can set your browser to block or alert you about these cookies, but some parts of our services will not work without them.

To protect your privacy, your account has been locked after 6 failed login attempts. Promega pays $80,095 a year, on average, or $38.51 an hour. 1. Review insurance policy terms to determine whether a particular loss is covered by insurance. Tecan clients are leading pharmaceutical and biotechnology companies, university research departments and diagnostic laboratories. .css-18stkbk{font-size:15px;line-height:24px;color:#505863;font-weight:700;}How accurate does $34,953 - $38,371 look to you? Major focus in Genomics, STRs and Sequencing workflows. To get a better sense of the salaries at Promega, other roles such as customer service representative and research internship can be considered as well. Y88h` 0 Oe Workers in these departments earn $38,477 and $53,180, respectively.